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Policy

Shipping & Delivery Policy:

 Holsted Jewelers orders are shipped within 48 hours on all in-stock merchandise. Weekend orders are processed on the next business day. Rush orders (2nd day and overnight) are shipped the same day provided that the order is placed by 12:30 pm Eastern Standard Time.

 Standard Delivery ($9.95)

 Standard delivery orders are shipped via UPS ground or USPS 1st class and generally arrive within 5-7 business days.

 Second Day Priority ($19.95)

 Second day priority will arrive in 2 business days provided that orders are received by 12:30 pm EST.

  •  Second Day Priority and Overnight Deliveries can not be shipped to PO Boxes or APO locations.

 Overnight Delivery ($29.95)

 Overnight delivery will arrive on the next business day provided that orders are received by 12:30 pm EST.

  •  Second Day Priority and Overnight Deliveries can not be shipped to PO Boxes or APO locations.

 Canadian Deliveries ($19.95) - Free Shipping Offers are Not Valid for Canadian  Shipments

Packages to Canada will be shipped from the United States. Due to the uncertainty of the time required to clear customs, second day and overnight delivery options are not available on Canadian orders. Free Shipping Offers on Holsted Jewelers are not valid on shipments to Canada.  

 Hawaii, Alaska and Guam ($5.00 surcharge)

There will be a $5.00 shipping surcharge on all orders to Hawaii, Alaska or Guam.

 Shipping Exceptions

  •  For all orders shipped to Alaska, Hawaii or Guam, please allow an additional 3 to 5 business days for delivery.
  • Second Day Priority and Overnight Deliveries can not be shipped to PO Boxes or APO locations.
  • For all orders shipped to Canada, only United States Postal Service or UPS shipping are available at this time
  • Estimated delivery times are pending credit approval and item availability.
  • We are currently unable to ship outside of the United States & Canada.

 If you have any questions concerning the shipping information, please call customer service at toll-free 1-800-214-3041 or email us at cs@holstedjewelers.com.

 

Return Policy:

You may return some undamaged items purchased at Holsted Jewelers within 30 days of the original delivery. We will pay the return shipping costs if the product is defective or the return is a result of our error. If the item is returned for any other reason you are responsible for the return shipping costs. We will credit you in the same manner as your original payment within 7 days of receiving the returned item. For questions regarding our return policy please contact us at toll-free 1-800-214-3041 or email us at cs@holstedjewelers.com. We recommend returning via a traceable method (UPS or insured parcel post) to:


     Attention: Return Department 
     251 E. Laraway RD
    Joliet, IL 60433-9917

Contact:

For customer service, email us at: cs@holstedjewelers.com

You may also call toll-free 1-800-214-3041